At ksystematics, we strive to ensure that our clients are completely satisfied with our services. However, we understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds may be provided.
1. Service Satisfaction Guarantee
- We are committed to delivering high-quality services as per agreed terms. If you are not fully satisfied with a service, please reach out to us, and we will work to resolve any issues promptly.
2. Refund Eligibility
- Refunds are applicable only when:
- The project has not yet commenced, and resources have not been allocated.
- Deliverables are substantially delayed, with no acceptable reason or prior notification.
- The services delivered deviate significantly from agreed specifications.
3. Refund Requests
- Refund requests must be submitted in writing within 7 days of the event prompting the request. Please provide a detailed description of the issue, including any relevant communication and documents, to support your request.
4. Non-Refundable Cases
- Refunds are not provided for:
- Completed services where the deliverables meet agreed specifications.
- Changes in client requirements that are outside the scope of the original agreement.
- Cancellation of services due to unforeseen circumstances not caused by ksystematics.
- Services purchased under a promotion or discount are also non-refundable.
5. Partial Refunds
- In certain cases, such as partially completed projects, we may offer a partial refund based on the work completed and associated costs.
6. Processing Time
- Refunds, if approved, will be processed within 10-15 business days from the date of approval. Refunds will be issued to the original payment method or another preferred method as agreed.
7. Contact Us
- For refund requests or further inquiries, please contact us at contact@ksystematics.com or call our customer support team. Our goal is to resolve your concerns efficiently and transparently.
This Refund Policy is subject to updates. We encourage you to review it periodically.