At ksystematics, we strive to ensure that our clients are completely satisfied with our services. However, we understand that circumstances may arise where a refund is requested. This policy outlines the conditions under which refunds may be provided.
1. Service Satisfaction Guarantee
- We are committed to delivering high-quality services as per agreed terms. If you are not fully satisfied with a service, please reach out to us, and we will work to resolve any issues promptly.
2. Refund Eligibility
- Refunds are applicable only when:
- The project has not yet commenced, and resources have not been allocated.
- Deliverables are substantially delayed, with no acceptable reason or prior notification.
- The services delivered deviate significantly from agreed specifications.
3. Refund Requests
- Refund requests must be submitted in writing within 7 days of the event prompting the request. Please provide a detailed description of the issue, including any relevant communication and documents, to support your request.
4. Non-Refundable Cases
- Refunds are not provided for:
- Completed services where the deliverables meet agreed specifications.
- Changes in client requirements that are outside the scope of the original agreement.
- Cancellation of services due to unforeseen circumstances not caused by ksystematics.
- Services purchased under a promotion or discount are also non-refundable.
5. Partial Refunds
- In certain cases, such as partially completed projects, we may offer a partial refund based on the work completed and associated costs.
6. Processing Time
- Refunds, if approved, will be processed within 10-15 business days from the date of approval. Refunds will be issued to the original payment method or another preferred method as agreed.
7. Contact Us
- For refund requests or further inquiries, please contact us at [email protected] or call our customer support team. Our goal is to resolve your concerns efficiently and transparently.
This Refund Policy is subject to updates. We encourage you to review it periodically.